Special Requests

Get help with requests that fall outside the standard automated workflow, such as longer videos, translation, or post-editing.

Some projects fall outside the standard automated workflow. If you need help with something more specific, we can point you to the right next step.

What counts as a special request

Examples include:

  • longer videos
  • translation requests
  • post-editing support
  • manual subtitling help
  • other cases the automated workflow does not currently cover

How to get help

If your project does not fit the standard workflow, submit a ticket and explain what you need.

We may be able to connect you with a suitable subtitler or subtitling company from our network.

For subtitling professionals

If you are an experienced subtitler and want to be considered for this kind of work, you can read more about our Subtitling Network.

Want to try the service first?

If you want to test whether the standard workflow fits your needs, submit a ticket and we will let you know what is possible.